FAQ

WHERE IS the Studio?

Possible Worlds is building! Once the house is complete, the studio will be built where I plan to create bespoke glass pieces and hold small workshops in glass casting.

WHAT IS THE CONDITION OF SALE?

All online orders require payment in full before shipping or pickup.

WHAT IS YOUR LEAD-TIME?

All pieces featured on the website are ready for pickup or shipping. Custom orders or commissioned pieces will be quoted based on the nature of the order and lead times vary. 

CAN YOU pickup ORDERS?

Due to the fragile nature of glass, its preferred that orders are collected in Marengo, no refunds are available if damage occurs during transit.

WHAT IS YOUR REFUND POLICY?

Due to the fragility of glass I do not offer refunds for damage in transit or mis-handling of the glass piece.

DO YOUR PRODUCTS COME WITH A WARRANTY?

Warranty is offered, if the piece of glass is deemed to be faulty by manufacture or design, without accidental cause or misuse. The pieces are one off, so there is no guarantee that the re-make will be the same as the original product.

Australia Shipping

Goods will be shipped using Australia Post.

Any delivery instructions for Australia Post given by the customer in the comments box at checkout will be added to the parcel.

If the customer has given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from Possible Worlds should the parcel go missing after it has been left at the shipping address by Australia Post.

International Shipping

Shipping can be organised anywhere internationally at the buyers expense. Please fill in the contact form to arrange international shipping which will be calculated and invoiced separately.

International shipping costs are calculated based on the volume, weight and location of the delivery.

International shipping orders can be sent standard or express. Insurance can be arranged at the buyers expense and most standard shipping of international orders are not tracked.

Delivery timelines

Australia

Standard: 3 - 6 business days
Express: 1 - 2 business days

Worldwide

Standard: 10 - 20 business days
Express: 4 - 7 business days

Local Pick Up

Marengo, VIC 3233